Pengsou Logistics Service Guide

Dear customer, welcome to Pengsou Logistics! We are committed to providing you with efficient, safe, and considerate logistics services. Below is our service guide.

1. Service Items Pengsou Logistics provides diversified logistics services to meet the needs of different customers.

(1) Transportation Services We operate a professional fleet and experienced driver team, providing road, rail, and combined transportation services. Whether handling short-distance intra-city deliveries or long-distance cross-regional shipments, we ensure timely and secure cargo delivery. For fragile or perishable goods, we employ specialized equipment and protective measures to maintain cargo integrity.

(2) Storage Services Pengsou Logistics provides comprehensive one-stop warehousing solutions featuring spacious and secure facilities. Our state-of-the-art system enables real-time tracking of goods storage status, ensuring both safety and traceability. Additionally, we offer flexible storage plans with customizable space configurations and storage duration options tailored to your specific requirements.

(3) Delivery Service We provide precise delivery services covering every corner of the city. Whether it's bulk goods delivery for corporate clients or small item delivery for individual customers, we can respond quickly and deliver on time. We also offer value-added services such as door-to-door delivery and cash on delivery, making your shopping experience more convenient.

2. Service Process (1) Order Placement You can place orders through our official website, mobile app, or customer service hotline. When placing your order, please provide accurate product details, delivery address, and contact information to help us arrange the most suitable logistics solution for you.

(2) Delivery: We will arrange professional delivery personnel to collect your goods on time according to your requirements. During delivery, the personnel will inspect and weigh the goods, and confirm the quantity and condition with you.

(3) After the goods are picked up, we will choose the appropriate mode of transport and route according to the nature and destination of the goods. During the transport, we will track the transport status of the goods in real time and give you feedback in time.

(4) After the goods arrive at the destination, we will arrange the delivery personnel to deliver the goods to the address you specified as soon as possible. The delivery personnel will contact you in advance to confirm the delivery time and ensure that you can receive the goods in time.

3. Customer Service: Pengsou Logistics maintains a professional customer service team, providing 24/7 support. Should you encounter any issues during your logistics journey, our customer service team is available 24/7 to assist you promptly. Additionally, we offer cargo insurance services to ensure your shipment remains secure and protected throughout transit.

Choosing Pengsou Logistics means choosing peace of mind and trust. We are committed to serving you wholeheartedly and working hand in hand with you to build a brighter future!